Download e-book for iPad: 30 Minutes to Boost Your Communications Skills (30 Minutes by Elizabeth P. Tierney

By Elizabeth P. Tierney

ISBN-10: 0749423676

ISBN-13: 9780749423674

A part of a sequence of pocket publications geared toward permitting the reader to profit a brand new ability in precisely half-hour, this article is choked with rules and suggestion on the best way to enhance your oral and written verbal exchange abilities.

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Extra resources for 30 Minutes to Boost Your Communications Skills (30 Minutes Series)

Sample text

Do you adopt casual language? Do you use slang, or more formal language? Suppose that you are announcing the closure of a plant and the lay-off of 30 of your staff. Suppose you were announcing a year-end bonus. How might you alter your tone in each situation? Summary Summary You can insult, frighten or offend with an inappropriate tone, or show your respect for the audience by selecting the appropriate one. Consider your behaviour and your word choices. We've already mentioned the importance of selecting your words carefully, but there are other reasons to do so besides establishing the tone of your message.

What are their departments? What are their specialisations? Are they union representatives, clients, customers, board members, auditors, competitors, colleagues, lawyers or bankers? Are you talking to a brand manager or a shop steward about a marketing issue? Knowing the answer may affect the background information you include or exclude. You don't want to tell people what they already know, or refrain from telling them what they need to know. What is the audience's relationship with you and with each other?

What about your posture or stance? Do you pace? Do you dance? Do you go up and down on your toes? Are your eyes glued down at your desk or gazing out of a window when you should be listening or watching others? Are you hunched up? Again, there is nothing wrong with any of these movements. Just know yourself. How do you sou nd? Are you easily understood? Do you have pet habits like clearing your throat before you speak. Do you `um' and `er' a lot? Do you have pet phrases? Is everything that you like `marvellous'?

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30 Minutes to Boost Your Communications Skills (30 Minutes Series) by Elizabeth P. Tierney


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